Cancellation policy

Orders may be cancelled prior to dispatch by contacting sales@jpnbricks.com as soon as possible.

Once an order has been packed, processed, or shipped, it can no longer be cancelled.

Custom-built products, personalised items (including custom licence plates), and made-to-order products cannot be cancelled once production has commenced. Custom licence plate orders are submitted to our UVDTF production partner immediately after an order is placed, meaning these orders cannot be cancelled once submitted for production.

If your order arrives with a manufacturing defect or damaged component, please contact us within 14 days of delivery. We will review the issue and, where appropriate, provide replacement parts, a replacement product, another suitable remedy, or a refund in accordance with applicable consumer laws.

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection legislation, including the Australian Consumer Law.

Order Cancellations (Before Dispatch)

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.

Where an order has not yet entered the dispatch process, we may accept a cancellation at our discretion. Refunds for approved cancellations will be processed back to the original payment method.

Please note that credit card processing fees, payment gateway fees, foreign exchange fees, currency conversion charges, and other non-refundable transaction costs incurred by JPNBRICKS™ are not recoverable from our payment providers and may be deducted from the refund amount where permitted by applicable law.

Orders containing a custom licence plate cannot be cancelled once the order has been placed. Custom licence plate artwork is submitted immediately to our UVDTF production partner for manufacturing, and production cannot be stopped or reversed once submitted.

If your order has already been dispatched, our Change of Mind policy below will apply.